SO HAPPY WITH THE NEW MANAGEMENT! Talk about a night a day difference between the previous management and the new management company, the property managers and staff especially. We have lived here for the past year and were anxious when our lease was up and had decided that we were NOT going to stay due to the inhospitable experiences we had with the front desk and the way the property was kept up. However, our lease was up right around the time the new management took over, we decided to go month-to-month and give the new owners a chance. We have since renewed our lease. We are so glad we stayed!
I told Ryan, the property manager, within his first week that I felt such a positive customer service shift. The employees working truly like people, working with people and care for their experiences at the Retreat. I have seen a change of "things getting done" and just a genuine feeling of being welcomed.
The property is located in a wonderful location, next to many of hiking trails and outdoor opportunities. The clubhouse is welcoming and has become our "second home" with the gym and pool facilities.
The only things that I wish The Retreat had was a playground for children and a recycling station. However, when it comes to how I felt a year ago and to how I feel now living here...such a huge improvement.
We are here until we are able to move into a house here in Colorado Springs... I will say, I will now be sad the day we move out.